Refund and Exchange Policy
At Fayd Platform, we are committed to providing the best possible experience for our customers. If you are not satisfied with any product purchased from our platform, we offer a flexible refund and exchange policy to ensure your complete satisfaction.
1. Refund Conditions
1.1. You may request a refund within 14 days of receiving the product.
1.2. The product must be in its original condition and unused, with the original packaging and all included accessories intact.
1.3. Refunds will not be accepted for products damaged due to misuse or those opened in a manner that compromises the integrity of the packaging.
2. Exchange Conditions
2.1. You may request a product exchange within 14 days of receipt in the following cases:
- The product has a manufacturing defect.
- You received a product that does not match your order.
- The product was damaged during shipping.
2.2. The product to be exchanged must be accompanied by the original receipt and all its accessories.
3. Procedures
3.1. To initiate a refund or exchange request, please contact our customer service team via [contact details].
3.2. After submitting your request, our team will review your case and contact you to confirm the required action.
4. Costs
4.1. If the product has a defect or was damaged, the platform will cover all return or exchange costs.
4.2. If the refund or exchange request is made at the customer’s discretion (e.g., a change of mind), additional shipping fees may apply.
5. Refund Process
5.1. The refund will be processed within 7-14 business days from the date the request is approved.
5.2. Refunds will be issued using the same payment method used during the purchase.
6. Exceptions
6.1. Consumable products, such as digital books or electronic services, are non-refundable or exchangeable once opened or used.
6.2. Any products explicitly identified during purchase as non-refundable are excluded from this policy.
Last Updated: This policy was last modified on January 15th.
آخر تحديث: تم تعديل هذه السياسة في 15 يناير. نحتفظ بالحق في تعديل هذه السياسة في أي وقت، وسيتم تحديث التاريخ أعلاه عند إجراء أي تغييرات.
